Energy & Water Ombudsman


An independent way of resolving complaints about all electricity and gas suppliers and some water suppliers. EWON can investigate a wide range of complaints: — Disputed accounts – High bills, debts and arrears – Disconnection or restriction of supply – Reliability and quality of supply – Poor customer service – Electricity and gas marketing & contracts – Connection or transfer issues

Our Location

Contact Us

Level 11 Stockland House 133 Castlereagh St Sydney NSW 2000

1800 246 545


Monday - Friday 9am - 5pm